Expert Medical Services

Simplify complex care with Expert Medical Services

When employees face serious, chronic, or complex health concerns, timely and informed decisions are critical. Teladoc Health Canada’s Expert Medical Services suite offers direct access to world-renowned specialists for second opinions, personalized doctor matching, diagnostic imaging coordination, and care navigation support. From medical record reviews and care plan validation to finding the right provider and guiding patients through the system, our integrated services reduce uncertainty, improve outcomes, and ease the burden on your workforce—while helping you contain costs and minimize productivity loss.

Choose a service

Expert Medical Opinion

Guidance and support from internationally recognized experts.

Our leading experts span over 450 medical specialties and sub-specialties to provide your employees with a second medical opinion on a wide range of conditions. They provide insight and guidance on: 

  • Making confident medical decisions with personalized answers

  • Getting an in-depth review of a diagnosis or treatment plan

  • Receiving a second opinion report that can be shared with their provider

  • Deciding on the best treatment option to move forward with

Get peace of mind from experts who care. Your employees can get answers and make a plan that works for them— all from the comfort of their home.

  • Guidance and support from internationally recognized experts.

    Our leading experts span over 450 medical specialties and sub-specialties to provide your employees with a second medical opinion on a wide range of conditions. They provide insight and guidance on: 

    • Making confident medical decisions with personalized answers

    • Getting an in-depth review of a diagnosis or treatment plan

    • Receiving a second opinion report that can be shared with their provider

    • Deciding on the best treatment option to move forward with

    Get peace of mind from experts who care. Your employees can get answers and make a plan that works for them— all from the comfort of their home.

  • Convenient access to general physicians, specialists, and facilities across Canada. 

    We help your employees locate a specialist within their preferred travel radius and to meet their specific requirements.

  • Locate specialist care outside of Canada. 

    We help your employees locate specialists outside of Canada by leveraging our global database of expert physicians in more than 450 specialties and sub-specialties. When an employee seeks assistance with finding a doctor, specialist, or facility outside of Canada, we search our full database of more than 50,000 experts to direct them to care resources that they might not find elsewhere.

  • Healthcare navigation and decision-making.

    We help your employees navigate the healthcare system by assigning them a personal navigator who will connect them to relevant information and resources, such as:

    • Finding care and residency for elderly parents

    • Formulating questions to ask their physicians

    • Locating allied health professionals, including massage therapists and physiotherapists

    • Locating group support

    • And more!

    When your employees are uncertain about a condition or struggling to navigate a path forward, we help them find the right path to wellness, based on their unique needs and circumstances.

  • Where permitted, your employees can receive an MRI or CT scan within a matter of days.

    We arrange for a MRI or CT scan on the employee's behalf. Employees can access results within a few days of their scan by connecting with their referring physician. The sooner your employees have clarity on the cause of a health concern, the sooner they can address it and move forward with peace of mind.

  • Medical records in one easy-to-access place.

    We collect employees’ medical records, assemble them into one secure file, and review them to deliver a personalized health summary. By doing the legwork, we give your employees the ability to maintain an organized copy of their medical records to support continuity of care in case they move, their physician retires, or they experience emergency situations when travelling.

Employees value access to optimal care

Medical experts provide thorough reviews and recommendations on diagnoses and treatment options for employees, ensuring they receive the best care and clinical outcomes possible.

Collection of complete medical history, ​medical records, imaging, and retesting of pathologies are critical to case outcome

Clinical team selects experts who specialize in the areas of diagnosis or treatment

Clinical teams guide members from start to finish so members are supported throughout their journey

Robust clinical quality assurance programs ​to ensure members receive the most ​appropriate recommendations​

Expert medical advice

Expert Medical Opinion

More than a second opinion, our online platform streamlines the process, allowing your employees to submit their medical records and receive personalized expert advice from the comfort of their home.​

86%

improved ​treatment*

85%

average member satisfaction*

68%

improved​ diagnosis*

Source: Teladoc Health data on file, 2023

Our Expert Medical Services care team helps your employees with:

  • Making confident medical decisions
  • Navigating the healthcare system and process
  • Gathering medical history and records
  • Selecting the most qualified experts for their case
  • Reviewing the in-depth expert evaluations of their case

A single point of entry to a comprehensive suite of services

4.7 out of 5 stars

With our innovative digital-first experience, all these incredible features are seamlessly accessible through our user-friendly application, putting the power of wellbeing directly into the hands of your employees – anytime and anywhere.

OneApp - EMS Screen - EN

Real people. Real health outcomes.

Hear what our members have to say about their experience using our Expert Medical Services.