Frequently Asked Questions

What is Teladoc Health Canada’s Telemedicine service?

What can I use Telemedicine for?

How do I know if I have access to Telemedicine?

How do I access the Telemedicine service?

How do I set up my Teladoc Health account?

How much does the Telemedicine service cost to use?

Can my family use the Telemedicine service?

How do I schedule a Telemedicine visit?

Who are the Teladoc Health healthcare providers?

Can Teladoc Health providers prescribe medications?

Can I use Teladoc Health’s Telemedicine service when visiting the United States?

Will I be de-rostered from my family doctor if I use Teladoc Health’s services?

What is a second medical opinion and why is it important?

How does the Expert Medical Opinion process work?

When should I consider getting an Expert Medical Opinion?

How will getting a second medical opinion affect my relationship with my primary doctor?

What types of medical conditions can I seek an Expert Medical Opinion for?

Who provides the Expert Medical Opinion?

Can I choose the expert for my second opinion?

Is your service available for international patients?

How long does it typically take to receive an Expert Medical Opinion?

How do you ensure the confidentiality of my medical information?

Will my insurance company or employer have access to my second opinion?

What happens after I receive my Expert Medical Opinion?

What if I need help finding a specialist in my area for my doctor to refer me to?

What is Mental Health Care and Counselling?

Do I have to schedule an appointment or can I just call and get the next available time?

How long is the typical Mental Health Care and Counselling visit?

Can a visit be scheduled for someone under the age of 18 years?

What should I expect during my call?

What should I expect during my call?

Can I talk to the same therapist each time I request a visit?

How is my personal information protected?

What type of equipment do I need for a Mental Health Care and Counselling visit?

Can I select my therapist based on preferences such as specialty, gender, language?

Will I be able to schedule recurring appointments? If so, how far in advance can I schedule?

Is there bilingual assistance provided when I contact Teladoc Health for the visit?

Why do I have to fill out additional intake questions?

Can I use the Mental Health Care and Counselling service for an emergency?

Can I request a therapist who specializes in certain conditions (e.g., PTSD, family and relationships, anxiety, depression, eating disorders)?

What should I do if I need to reschedule my appointment?

What is the Mental Health Navigator program?

How do I know if Mental Health Navigator is right for me?

How does the program work?

Who is the Mental Health Navigator and how does this person help me?

How will Mental Health Navigator work with my treating physicians?

Is everyone eligible for a virtual assessment?

Does Teladoc Health Canada share information about my case?

Who are the providers that support the Mental Health Navigator program?

What is myStrength?

How do I know if myStrength is right for me?

What types of resources are available within myStrength?

How does myStrength work?

Can myStrength track my progress over time?

Do I need to use myStrength every day?

Who is the myStrength Coach and how can they help me?

What programs do I have access to with EFAP?

What is 24/7 Crisis Support?

How can I access 24/7 Crisis Support?

Is the 24/7 Crisis Support service available in multiple languages?

What are Legal, Financial, and Life Services?

What should I expect during my Legal, Financial, and Life Services call?

Can I receive help with filing my taxes?

Are consultations with legal and financial advisors free of charge?

What is Mental Health Care and Counselling?

Do I have to schedule an appointment or can I just call and get the next available time?

How long is the typical Mental Health Care and Counselling visit?

Can a visit be scheduled for someone under the age of 18 years?

What should I expect during my call?

Can I talk to the same therapist each time I request a visit?

How is my personal information protected?

Can I select my therapist based on preferences such as specialty, gender, language?

Can I use the Mental Health Care and Counselling service for an emergency?

What should I do if I need to reschedule my appointment?

How do I sign up for this service?

Will this impact my place on a waiting list to get a family doctor?

What does Medical Care Plan (MCP) cover in Newfoundland?

What are the hours of operation?

How does a Virtual Emergency Room work?

Do I need to register for Virtual Emergency Rooms?

How can emergencies be treated virtually?