telemedicine (General Medical Care)

Telemedicine for quick and convenient care

Our Telemedicine (General Medical Care) service offers convenient access to quality healthcare when and where you need it most. You can visit with a Canadian-licensed healthcare provider via phone or video for a broad array of episodic healthcare issues. Depending on your needs, our services include diagnosis and treatment recommendations including medical prescriptions when necessary and appropriate. With Teladoc Health's Telemedicine services, you can stop waiting for care and get back to feeling better, faster.

access by phone or mobile app, in English and French

You can connect with a Canadian-licensed healthcare provider on-demand or through a scheduled time that is convenient for you, so you can get the care you need when you need it, without the long wait.

  • All Teladoc Health Canada physicians are Canadian board-certified and licensed medical providers.

  • National Canadian coverage in all provinces.

  • When necessary, prescriptions are sent to your pharmacy of choice.

  • You are covered with the same convenient service when you travel to the U.S.

What to expect with Telemedicine

Screen showing a Teladoc Health account

Create your account in minutes and fill out your medical history.

Screen showing a Teladoc Health App

Get in touch with a physician via phone or video at a time that is convenient for you.

Screen showing a video call between a doctor and patient

Meet with a physician to get diagnosed, treated, and prescribed medication, if necessary and appropriate. The prescription will conveniently be sent to your nearest pharmacy.

After your visit, you will receive a Clinical Consult Record outlining the details of your visit, including notes from your physician, diagnosis, and required medication, if applicable.
Still have questions?
  • Telemedicine offers convenient access to quality healthcare when and where you most need it. Teladoc Health can resolve a broad array of episodic healthcare issues, eliminating the need for long waits for a general practitioner, urgent care clinic or emergency room.

  • The service can be accessed by web or app and visits are available by phone or video.

  • Generally, the plan member (you), spouse and dependent children are eligible to access the service. Parents and in-laws may be added as well, depending on the plan member's coverage.

  • You can access the service when travelling in the United States. You can log in via web, the Teladoc Canada app, or by calling 1 800 835-2362. You will need to provide your information again, even if you have already registered and completed this information in Canada.

  • Teladoc Health physicians are Canadian-licensed medical providers.

  • Teladoc employs a rigorous credentialing process, proprietary clinical guidelines and ongoing quality assurance efforts informed by medical advisers with oversight from our Clinical Quality Executive committee. We apply an extensive Quality Assurance audit process against our proprietary clinical practice guidelines.

  • Yes, physicians can prescribe medications when medically appropriate.

**Teladoc Health data