Partners

  • Employers

    Comprehensive care for better employee health

  • Insurers

    Integrated care solutions for your population

  • Brokers

    Built to scale: from focused programs to comprehensive solutions.

  • Hospitals & Health Systems

    Enabling virtual care at scale from hospital to home.

Quality & Safety

Delivering quality care Canadians can trust

As an Accreditation Canada Primer Award recipient, Teladoc Health Canada delivers safe, high-quality, and accessible care through integrated virtual and hybrid healthcare solutions. From supporting hospitals and health systems with primary, urgent, and emergency care to providing telemedicine, mental health services, and expert medical services through employee benefit plans, we help Canadians access care when and where they need it.

Quality - Hero

Independent assessment of quality and safety

Teladoc Health Canada has achieved the Accreditation Canada Primer Award, an important milestone in our Accreditation journey.

The Primer Award recognizes hospitals, health systems, and other healthcare and social service delivery organizations that have established foundational quality, patient safety, governance, and continuous improvement practices. It demonstrates how our policies, processes, and governance support the delivery of safe, high-quality, and accessible care.

Accreditation Canada Primer

Why Accreditation matters

Accreditation is one step in a broader journey that unites our Canada-wide team around a shared purpose: to empower Canadians everywhere to live their healthiest lives. Every day, our team brings that purpose to life through virtual and hybrid primary, acute, and employee benefit healthcare services across Canada.

For our patients and members, Accreditation helps ensure care is delivered within a framework focused on quality and safety. For our partners and clients, Accreditation provides confidence that services are supported by robust governance, quality oversight, and a commitment to continuous improvement.

Next steps in our journey

The Primer Award is an important milestone that underscores the standards we hold ourselves to every day. Over the next two years, we will continue strengthening our quality, safety, and governance practices as we work toward full full Accreditation through the Qmentum assessment.

Quality pillars