Frequently Asked Questions

What is Teladoc Health Canada’s Telemedicine service?

What can I use Telemedicine for?

How do I know if I have access to Telemedicine?

How do I access the Telemedicine service?

How do I set up my Teladoc Health account?

How much does the Telemedicine service cost to use?

Can my family use the Telemedicine service?

How do I schedule a Telemedicine visit?

Who are the Teladoc Health healthcare providers?

Can Teladoc Health providers prescribe medications?

Can I use Teladoc Health’s Telemedicine service when visiting the United States?

Will I be de-rostered from my family doctor if I use Teladoc Health’s services?

What is a member advocate?

Who is the doctor I spoke with for the intake call?

Who is the expert? Where are they located? How do they get chosen?

Can your doctors write me a prescription, referral, or doctor’s note?

Will Teladoc be booking me an appointment with a specialist at the end of my case?

What if I need help finding a specialist in my area for my doctor to refer me to?

Why do I need to sign another consent form?

What if my doctor is upset about you requesting records from them?

Why are you asking to request from my family doctor? What if I rarely see them?

Why does it take so long to collect my records?

What can I do to make the collection of my medical records go faster?

Will my doctor find out I’m looking for a second opinion?

What will be in my Teladoc report?

What is Mental Health Care and Counselling?

Do I have to schedule an appointment or can I just call and get the next available time?

How long is the typical Mental Health Care and Counselling visit?

Can a visit be scheduled for someone under the age of 18 years?

How do visits work for someone under the age of 18 years?

What should I expect during my call?

Can I talk to the same therapist each time I request a visit?

How secure is the communication line and who retains my records?

What type of equipment do I need for a Mental Health Care and Counselling visit?

Can I select my therapist based on preferences such as specialty, gender, language?

Will I be able to schedule recurring appointments? If so, how far in advance can I schedule?

Is there bilingual assistance provided when I contact Teladoc Health for the visit?

Why do I have to fill out additional intake questions?

Can I use the Mental Health Care and Counselling service for an emergency?

Can I request a therapist who specializes in certain conditions (e.g., PTSD, family and relationships, anxiety, depression, eating disorders)?

What should I do if I need to reschedule my appointment?

What is the Mental Health Navigator program?

How do I know if Mental Health Navigator is right for me?

How does the program work?

Who is the Mental Health Navigator and how does this person help me?

How will Teladoc Health work with my treating physicians?

Does Teladoc Health share information about my case?

Who are the providers that advise the Mental Health Navigator program?

What is myStrength?

How do I know if myStrength is right for me?

What types of resources are available within myStrength?

Is there a charge to use myStrength?

How does the program work?

Can myStrength track my progress over time?

What programs do I have access to with EFAP?

What is 24/7 Crisis Support?

How can I access 24/7 Crisis Support?

What should I expect during my call?

What kind of professionals will I speak to during a crisis call?

What should I expect after my call?

Is the 24/7 Crisis Support service available in multiple languages?

What are Legal, Financial, and Life Services?

What should I expect during my Legal, Financial, and Life Services call?

What should I expect during my Legal or Financial consultation?

What should I expect during my Life Services consultation?

Can I receive help with filing my taxes?

What kind of legal issues can I get help with?

Are consultations with financial advisors free of charge?

Can I get assistance with relocation services?

How do I sign up for this service?

When can I start using Virtual Primary Care?

I haven’t received an email or letter yet. When will it be my turn to access Virtual Primary Care?

Will this impact my place on a waiting list to get a family doctor?

What does MCP cover in Newfoundland?

What are the hours of operation?

How does a Virtual Emergency Room work?

Do I need to register for Virtual Emergency Rooms?

How can emergencies be treated virtually?