Teladoc Health: Redefining Virtual Care
Teladoc Health is the global leader in virtual care, transforming how better health happens by seamlessly connecting members, patients, providers, and partners using advanced technology. Through strategic collaborations with employers, insurers, brokers, hospitals, and health systems, we’re expanding access to care, improving health outcomes, enhancing provider capacity, and reducing costs.
As part of the Teladoc Health Group, Teladoc Health Canada brings over 20 years of experience in delivering virtual healthcare to millions of Canadians from coast to coast. Drawing on insights from serving patients in more than 175 countries, we leverage world-class research and innovation to elevate care delivery – while maintaining a strong Canadian focus.
Headquartered in Toronto, Teladoc Health Canada is driven by a dedicated, cross-functional Canadian team committed to advancing virtual care across the country.
Learn more at TeladocHealth.ca.
Summary of Position
The Senior Product Manager will be responsible for leading product strategy and product development cycle for relevant product areas including responsibility for managing the roadmap and innovation funnel. This role will also be responsible for supporting routine market and competitive evaluation including pricing and leading new product innovation/ideation, customer/operations/clinical user journeys, design, implementation, and management of existing and new products in support of Teladoc Health’s product lines. This includes establishing success metrics that measure clinical outcomes in addition to customer, market, and operational success, thereby enhancing our ability to drive new revenue and improve margins. The Senior Product Manager will effectively act as the intersection between various stakeholders, including clinical, operations, business, finance, data analytics, technology, and external vendors and clients when necessary. The Senior Product Manager will also work with our internal business partners on the creation and management of business plans that support the business goals of specific segments. In addition, the Senior PM will contribute to the development of the Product department in Canada supporting the establishment of processes, tools and templates to standardize all elements of the product life cycle.
Essential Duties and Responsibilities
The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.
Act as the primary product owner and manager of existing complex products and programs
Manage the assigned product lifecycle in whole - from ideation, exploration, approval, development, implementation, execution, measurement and ongoing development
Work alongside technology leads of development and engineering teams to lead refinement, backlog grooming, prioritization, daily standups, etc.
Own creation and management of JIRA tickets (epics, stories, etc.)
Lead UAT with appropriate stakeholders including approval to push into production
Develop essential product documentation including Business Case, Business Requirements/Product Specifications/Acceptance Criteria, and use cases, etc.
Develop and maintain key metrics and reporting to accurately measure product performance (customer loyalty, experience, forecasted revenue, utilization, resource optimization, etc.)
Act as a thought leader and subject matter expert in the assigned product area
Support with analysis and understanding of market dynamics, competition, and industry trends
Perform other duties as assigned by management
Communicate, collaborate with, and influence leaders in diverse functional areas (e.g., technology, clinical, sales, operations) regarding product needs, market plans, and organizational prioritization, including:
With Marketing on the delivery of product promotion and sales activities
With innovation and strategy leaders to develop new clinical lines of business and partnerships
With Engineering Development to facilitate the Agile development process as a key product owner, participating and leading the development sprint efforts and daily task activities necessary in Agile development
With Business Development to assess potential strategic partnerships, acquisitions, and build/buy/partner decisions
With Sales, Client Relations, Operations and Marketing to supply necessary product knowledge, competitor and market information, presentations, and technical expertise
Supervisory Responsibilities
Currently No.
Qualifications Expected for Position
Bachelor's Degree in in Business or related field (or equivalent in relevant work experience) required
MBA or Master’s Degree preferred
Minimum of 5-8 years of product management experience required
Product Management or related experience in the healthcare technology industry preferred
Experience in telehealth, patient engagements tools, or digital health, preferred
Expertise in relevant business software (Excel, PPT)
Confluence, JIRA, Miro, etc.
Project management skills
Ability to manage multiple projects simultaneously
Attention to detail
Communication and presentation skills
Positively collaborates with other employees and departments to complete objectives
Comfort with change and uncertainty
Comfortable working independently and communicating through multiple levels in organization
Customer orientation with data-driven decision-making approach
Problem analysis and problem solving
Strategic thinking and planning
Organizational and planning skills
Hybrid employees will be expected to work in the office twice per week, with recommended days being Tuesday to Thursday.
Travel: 5%
Travel percentage reflects an estimate and is subject to change dependent on business needs.
Why Join Teladoc Health?
Impactful, Connected Healthcare: Support millions of Canadians across the country with accessible care within rural regions & provincial health systems, at no cost to patients.
Focus on Quality & Safety: Upholding the highest excellence of clinical quality standards is paramount to Teladoc Health.
Collaborative, Supportive Network: Our diverse community is dedicated to transforming healthcare in Canada. Be a part of a growing team across Canada, that thrives on engagement, learning and growth.
Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses innovative platforms to provide accessible care across the full continuum of care, at every stage in a person’s health journey.
Growth and Innovation: We are growing rapidly - Come grow with us and support our expanding mission to make healthcare more accessible.
Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.
We may involve the use of artificial intelligence (AI)-assisted tools as part of our recruitment process, including to help review and assess applications. These tools support — but do not replace — human judgment. Our hiring team makes all final decisions.
At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for any stage of the recruitment process / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please reach out to us at RecruitmentAccessibilityRequestsCanada@teladochealth.com