Teladoc Health: Redefining Virtual Care
Teladoc Health is the global leader in virtual care, transforming how better health happens by seamlessly connecting members, patients, providers, and partners using advanced technology. Through strategic collaborations with employers, insurers, brokers, hospitals, and health systems, we’re expanding access to care, improving health outcomes, enhancing provider capacity, and reducing costs.
As part of the Teladoc Health Group, Teladoc Health Canada brings over 20 years of experience in delivering virtual healthcare to millions of Canadians from coast to coast. Drawing on insights from serving patients in more than 175 countries, we leverage world-class research and innovation to elevate care delivery – while maintaining a strong Canadian focus.
Headquartered in Toronto, Teladoc Health Canada is driven by a dedicated, cross-functional Canadian team committed to advancing virtual care across the country.
Learn more at TeladocHealth.ca.
Summary of Position
The Medical Director will be primarily responsible for ensuring Teladoc Health Canada provides high-quality medical services. This position also oversees and supports the growing provider network (e.g. recruitment, regular communications, evaluation and communication of feedback, and offboarding). As a key member of the Senior Leadership Team in Canada, the Medical Director will be representing Teladoc Health Canada with various stakeholders, especially in the medical and healthcare community.
Essential Duties and Responsibilities
Clinical Strategy and Oversight
Develop and lead the enterprise-wide clinical strategy, ensuring alignment with organizational goals and innovation in care delivery
Oversee the daily execution of medical services, ensuring coordination between medical and operational teams
Oversee clinical governance, including quality assurance, safety, and compliance with medical standards
Set and maintain clinical policies and protocols to ensure consistent, high-quality care across virtual platforms
Quality & Patient Safety
Ensure adherence to clinical best practices, regulatory standards, and accreditation requirements (e.g., Accreditation Canada)
Monitor and improve clinical outcomes, patient satisfaction, and safety metrics
Ensure training content, delivery, and evaluation uphold clinical quality, safety, and best practice standards
Team Leadership and Management
Lead associate medical directors, quality, clinical education and provider network to ensure effective delivery of clinical services
Recruit, credential, and manage a multidisciplinary clinical team, including physicians, nurse practitioners, and allied health professionals
Provide clinical leadership and mentorship, fostering a culture of continuous learning and improvement
Regulatory Compliance
Comply with medical regulations and standards set by regulatory bodies such as the College of Physicians and Surgeons of Canada as well as federal and provincial healthcare laws related to the Canada Health Act and college requirements
Ensure adherence to Privacy Laws, including reviewing PHI policies and procedures, overseeing privacy reporting and information requests
Liaise with medical regulatory authorities and contribute to shaping virtual care policy frameworks
Innovation & Technology Integration
Collaborate with product and engineering teams to integrate clinical insights into platform development, ensuring technology supports clinical excellence
Champion data-driven care models, including AI-enabled triage, remote monitoring, and personalized care pathways
Strategic Leadership
As a member of the senior leadership team in Canada, collaborate with cross-functional teams to develop strategy and align medical responsibilities with business goals
Provide medical guidance in the development, implementation, and continuous improvement of programs and capabilities
Stakeholder Engagement & Partnership
Support partner and client presentations, providing medical insights as required
Collaborate and consult with other medical leaders within Teladoc Health including international initiatives supporting medical education, quality & safety, credentialing, training, and onboarding providers
Represent the organization in external forums, panels, and partnerships with government, regulators, insurers, and healthcare organizations
Partner internally and externally to guide research that measures quality and health outcomes
Financial management
Identify relevant metrics to evaluate provider performance, define guidelines for minimum time commitments, incentive structures, and feedback loops to continually improve the effectiveness and efficiency of medical service delivery
Identify and mitigate risks or define investments required where related to patient safety and clinical service
Qualifications Required for Position
MD or equivalent medical degree from an accredited institution
Licensed (or eligible for licensure) with the College of Physicians and Surgeons of Ontario (CPSO) or equivalent
Minimum of 10 years of clinical experience, including 5 years in a leadership or administrative role
Demonstrated success in medical governance, quality improvement, and physician engagement
Strong understanding of Canada’s healthcare system, hospital operations, and regulatory requirements
Experience with accreditation processes and performance metrics
Excellent communication, negotiation, and team-building skills
At Teladoc Health Canada, we are dedicated to building a workforce that reflects the diversity of the communities we serve. We welcome applicants from all backgrounds and are committed to fostering a workplace where everyone feels respected, supported, and empowered to thrive. Employment decisions are made without regard to race, colour, ancestry, place of origin, religion, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, citizenship, or any other protected ground under applicable human rights laws.
If you require accommodation during any stage of the recruitment process, please contact us at: RecruitmentAccessibilityRequestsCanada@teladochealth.com. We will work with you to ensure your experience is equitable and accessible.