Associate Physician, Virtual Expert Medical Services

Teladoc Health Canada is seeking Canadian-licensed physicians to join our growing national team of virtual clinicians. This remote opportunity allows physicians to help shape the future of healthcare delivery while improving access to high-quality expert care for patients across Canada.

Serving more than 9 million Canadians for over 20 years, Teladoc Health is the global leader in virtual care, operating in 175 countries. Founded on the belief that great healthcare should always be within reach, we provide a broad range of services including general telehealth, expert medical services, and mental health care.

Our mission is grounded in physician engagement, clinical excellence, patient safety, and healthcare innovation. We are committed to advancing health equity and improving access for rural, remote, and underserved populations, including Indigenous communities.

About the Expert Medical Services (EMS) Program

Through the EMS program, physicians collaborate closely with Teladoc Health’s internal clinical teams to deliver comprehensive, personalized expert evaluations. Opinions are delivered through a secure, user-friendly virtual platform that enables document sharing, flexible scheduling across time zones, and detailed written reports for Member review.

The EMS program operates Monday to Friday during regular business hours (8am-8pm EST) and requires a higher level of clinical engagement and time commitment per case compared to standard telehealth services.

Teladoc’s EMS program is designed to support Members throughout their medical journey by:

• Facilitating remote opinions from specialty-matched clinicians for expert support

• Collecting and reviewing medical records and diagnostic imaging to create a personalized health summary

• Providing tailored responses to Members’ medical questions from dedicated physicians or leading experts for more complex cases

• Offering tools and resources such as condition-specific educational materials, reputable websites, and recommendations to relevant support organizations and facilities

• When in-person care is required, assisting Members in identifying appropriate providers near their location, with limited support available for out-of-country recommendations and resources when appropriate

The Physicians main deliverables are:

• Comprehensive clinical intake for complex cases

• Collaboration with the nursing and administrative teams to ensure appropriate records and diagnostics testing results are obtained for case

• Completion of detailed Clinical Summary

• Review and approval of Expert final reports

• Report discussion with members on complex cases

Teladoc supports Members across a wide range of medical conditions by delivering virtual expert evaluations of diagnoses and treatment plans. Through coordinated medical record collection and diagnostic review, the Teladoc team provides expert clinical guidance from intake through case completion.

Associate Physician, Virtual Expert Medical Services - Role and Responsibilities

• Connect virtually with Members within 24 hours of case notification to conduct a medical interview and understand clinical history and concerns, gather questions from members

• Guide Members in identifying relevant medical records and diagnostic information to be sent in by member or requested by our medical records team

• Complete a comprehensive clinical summary within four (4) business days

• Incorporate relevant test results, imaging, and documentation for expert review

• Identify appropriate specialty expertise when additional consultation is required

• Review expert opinions and synthesize findings into a clear, written summary

• Discuss final reports and recommendations with Members for complex cases

• Maintain strict patient confidentiality and comply with all federal, provincial, and territorial privacy legislation

Qualifications

• Active Canadian medical license in good standing with a provincial medical regulatory authority

• Certification with the Royal College of Physicians and Surgeons of Canada or College of Family Physicians of Canada or equivalent

• Proven record of strong clinical performance

• Residency in Canada is required

• Commitment to delivering high-quality, safe, and patient-centered care

• Strong interest in advancing virtual care and acting as a clinical ambassador

• Proficiency with electronic medical records and digital health platforms

• Multilingual abilities (English, French, or other languages) are considered an asset but are not required

Why join our Teladoc Health team?

• Impactful, Connected Healthcare: Support Canadians across the country including within rural regions & provincial health systems, at no cost to patients.

• Focus on Quality & Safety: A dedicated Quality team to keep abreast with all provincial standards and maintaining the highest excellence on patient satisfaction.

• Collaborative, Supportive Network: Be a part of a diverse interdisciplinary team across Canada, that thrives on engagement, learning and growth.

• Flexible Practice: Working in the comfort of your home, with the flexibility to create your own schedule in advance and maintain the work-life balance you deserve.

• Expand your care coverage: Opportunity to expand your care coverage across Canada with multiple cross-licensing opportunities.

• Competitive compensation: We always remain competitive in the market, and payment is simple – no overhead and no invoicing required.

• Full Training provided: A dedicated Clinical Education & Training team to guide you through full training before taking your first consultation.

• Full administrative support: A dedicated Provider Liaison team to guide you through all things related to IT, scheduling, payment, and other administrative tasks, so that you can focus on what matters most: Quality patient care.

Want to learn more? No resume: no problem – Our Medical Leadership team is ready to chat! A dedicated team member will guide you through each step of the process. Let's connect & set up a brief intro chat, please email us at: canadarecruitment@teladochealth.com.

We may involve the use of artificial intelligence (AI)-assisted tools as part of our recruitment process, including to help review and assess applications. These tools support — but do not replace — human judgment. Our hiring team makes all final decisions.

At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for any stage of the recruitment process / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please reach out to us at RecruitmentAccessibilityRequestsCanada@teladochealth.com.