Virtual Associate Medical Director, Emergency Department

(Scope of Responsibilities: 20 hours per week)

Teladoc Health Canada's mission is to help Canadians live their healthiest lives by transforming how they access care. As a Teladoc Virtual Associate Medical Director, Emergency Department, you will leverage purpose-built technology to work with a collaborative team to address one of the most urgent challenges in healthcare today – providing timely emergency care to patients, wherever they are.

The Opportunity

The Virtual Associate Medical Director, Emergency Department is an advisory leadership role that provides clinical direction, quality oversight, and operational partnership for Teladoc’s virtual emergency and urgent care programs delivered through Health Authority partnerships and national episodic care arrangements. The role helps ensure that virtual emergency department (vED) services are safe, timely, evidence‑based, and aligned with contractual, regulatory, and medicolegal standards. You will:

1. Clinical Leadership & Medical Direction

• Provide clinical leadership to support delivery of high‑quality, patient‑centred emergency and urgent assessments

• Advise on clinical workflows, triage processes, escalation pathways, and best practices for safe clinical decision-making, including EMS involvement and documentation standards

• Offer a medical lens to operations, technology, and partner engagement teams on program design, clinical safety, and process improvements

• Serve as a point of contact for complex or unusual clinical cases

2. Provider Engagement, Support & Culture

• Engage with vED clinicians via internal channels, provider chats, and routine touchpoints to identify concerns and maintain team cohesion

• Promote a supportive, respectful, and psychologically safe environment for providers

• Collaborate with Learning & Development and Quality teams to create or refine onboarding materials, micro‑learning content, and case‑based teaching

3. Quality, Safety & Clinical Governance

• Review, advise on, and maintain clinical policies, protocols, clinical practice guidelines, and escalation algorithms

• Participate in Focused and Ongoing Professional Practice Evaluations (FPPE/OPPE), including chart review and analysis of clinical performance data

• Review provider‑level and program‑level safety events, patient complaints, and quality queries from Health Authorities; recommend follow‑up actions and quality improvements

• Monitor trends in clinical outcomes, transfer decisions, re‑presentations, and adherence to vED standards

4. Operational Collaboration

• Support scheduling and staffing by providing a medical perspective on coverage needs, surge planning, and cross‑provincial delivery constraints

• Work with HR and Medical Affairs to support recruitment, credentialing, and onboarding of vED physicians

• Participate in Health Authority meetings and relationship‑building with partner EDs, EMS teams, or hospital‑based leadership as required

5. Other Duties

• Perform other duties as reasonably requested by Medical Leadership

What You’ll Need

• Current, unrestricted licensure with a provincial college

• CCFP (EM), FRCPC-EM, or equivalent designation

• Experienced leading ED teams in academic, community, hybrid, or virtual settings

• Eligible and willing to obtain additional provincial licences as required for program coverage (e.g., NL)

• Provide a minimum of 2-4 hours of virtual ED clinical work every 2 weeks (or as otherwise determined); clinical hours are paid separately from leadership compensation

• Bilingual (French) preferred

Learn more about our culture, services, and Medical Leadership Team.

Why Join Teladoc Health?

• Impactful, Connected Healthcare: Support millions of Canadians across the country with accessible care within rural regions & provincial health systems, at no cost to patients.

• Focus on Quality & Safety: Upholding the highest excellence of clinical quality standards is paramount to Teladoc Health.

• Collaborative, Supportive Network: Our diverse community is dedicated to transforming healthcare in Canada. Be a part of a growing team across Canada, that thrives on engagement, learning and growth.

• Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses innovative platforms to provide accessible care across the full continuum of care, at every stage in a person’s health journey.

• Growth and Innovation: We are growing rapidly - Come grow with us and support our expanding mission to make healthcare more accessible.

• Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.

Teladoc Health Canada, Inc. uses artificial intelligence-assisted tools as part of our recruitment process, including to screen and evaluate candidates. These tools support, but do not replace, human judgment. Our hiring team makes all final decisions.

At Teladoc Health Canada, we are dedicated to building a workforce that reflects the diversity of the communities we serve. We welcome applicants from all backgrounds and are committed to fostering a workplace where everyone feels respected, supported, and empowered to thrive.

Employment decisions are made without regard to race, colour, ancestry, place of origin, religion, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, citizenship, or any other protected ground under applicable human rights laws.

If you require accommodation during any stage of the recruitment process, please contact us at: RecruitmentAccessibilityRequestsCanada@teladochealth.com. We will work with you to ensure your experience is equitable and accessible.