Access to emergency medical care
Avoid facility closures and reduce wait times by staffing EDs with remote emergency physicians
Retain clinical staff
Boost job satisfaction, promote collaboration and learning and provide support to on-site clinicians
Holistic Approach
By covering physical, mental, and complex medical needs, we provide well-rounded care that enhances workplace wellbeing.
Improve operational efficiency
Optimize care team workflows with the support of Teladoc Health’s Clinical Advisory Team
Complex problems require multifaceted, data-driven solutions
VEC is a multifaceted solution that leverages our industry-leading technology and engaged Canadian physician network to drive high quality patient-centred care. With over 20 years of experience delivering virtual care in Canada and a deep understanding of health system operations, Teladoc Health is here to help you design a VEC program that best supports your patients and providers. Teladoc Health's VEC program includes:
How does VEC work?
A Virtual Emergency Care program operates similarly to a traditional emergency department. Patients are triaged by a nurse or clinician in-person and may then be connected to a virtual emergency medicine physician. The remote emergency physician will collaborate with the on-site nurse and other clinicians who will use remote technology that simulates the in-person patient-doctor experience. Together, they will determine a diagnosis and necessary treatments and follow-up with local experts if further treatment is required. Each VEC solution is designed in collaboration with on-site teams to create a customized workflow that easily integrates with existing processes.
The patient arrives at the emergency department and is triaged by an on-site clinician.
The onsite clinician registers the patient in the Solo™ virtual care platform.
The remote emergency physician begins the care visit via a device.
The remote emergency physician documents the care visit and collaborates with the on-site team for any necessary tests or treatments.
The on-site clinician adds the Solo visit notes to the patient’s medical chart.
Driven by reliable, industry-leading technology
Our devices use private remote technology to connect virtual and on-site clinicians to deliver the highest quality provider-patient experience
