About Us
Teladoc Health Canada is a virtual care provider that proudly serves over 9 million Canadians from coast to coast to coast. We use proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey. Teladoc Health leverages more than two decades of expertise and data-driven insights to meet Canada's growing needs.
Summary of Position
We are seeking a seasoned Salesforce Software Developer (5+ years) to help evolve and expand a core Salesforce platform supporting the future of care delivery. You will build new capabilities while modernizing and strengthening existing Salesforce functionality as part of a small, fast-moving team backed by an established organization.
You bring strong experience delivering Salesforce applications, a clear sense of ownership, and the ability to lead, learn, and adapt.
Your initial focus will be enhancing a mission-critical Salesforce Service Cloud implementation that supports key care and customer workflows. From day one, you will have meaningful influence over what is built, how it is built, and how the platform scales. This work is highly visible and foundational to our growth.
The technical challenges are significant, but the human impact is greater. What you build will directly shape how thousands of people experience accessible, high-quality care across Canada.
If you are excited to take on this challenge and make a meaningful difference, we’d love to hear from you - even if you do not meet all the qualifications.
Essential Duties and Responsibilities
Design and deliver Salesforce capabilities using Apex, Lightning Web Components, Flows, Triggers, and SOQL/SOSL
Own and evolve the Salesforce data model to support new features, integrations, reporting, and long-term scalability
Extend and scale Service Cloud functionality including Case Management, Omni-Channel routing, Knowledge, and Live Agent/Chat
Design, implement, and maintain integrations between Salesforce and external systems
Take end-to-end ownership of features — from design through testing, release, and production support
Translate complex business requirements into clear technical designs and implementation plans
Partner with Product, Operations, Clinical, and Engineering to shape solutions from requirements through delivery
Contribute to platform standards, governance, and long-term technical direction
Ensure code quality and platform health through code reviews, adherence to best practices, and sound technical judgment
Establish patterns for incident response, root-cause analysis, and production support as the platform matures
Maintain clear, pragmatic documentation covering architecture, data models, and integrations
Qualifications
Required:
5+ years of hands-on Salesforce development experience
Advanced proficiency with Apex, Lightning Web Components, and Flows
Strong experience designing Salesforce data models for complex workflows and integrations
Solid understanding of Salesforce integration patterns (REST/SOAP APIs, platform events, asynchronous processing)
Experience building net-new functionality on an existing Salesforce platform
Familiarity with Salesforce security and access models (profiles, permission sets, sharing rules)
Ability to reason through data, system boundaries, and trade-offs in ambiguous environments
Strong communication skills and comfort collaborating across technical and non-technical teams
Strongly Preferred:
Experience leading development of complex Salesforce domains or initiatives
Hands-on experience with MuleSoft or similar middleware
Experience with Agentforce (AI bots, agent assistance, automated routing and classification)
Nice to Have:
Background in healthcare, health technology, or regulated environments
Familiarity with HL7 FHIR or other healthcare interoperability standards
Experience with data migration
Experience with Domain Driven Design to define complex business domains
Experience setting up and troubleshooting Salesforce CI/CD pipelines using Git and the Salesforce CLI
What We Offer
Compensation: Enjoy a competitive salary package, yearly bonus, and full health benefits starting on Day 1
Flexible Work Arrangements: Enjoy remote work if you're outside the GTA, while those in the GTA have the advantage of working in our beautifully renovated office for 2 days between Tuesday to Thursday
Retirement Support: We match 5% of your RRSP contributions for future planning
Meaningful Technical Ownership: Take the lead on building core systems from the ground up — your work won’t be a small cog in a big machine
Make an Impact: Contribute to tangible healthcare solutions. Your work will directly enhance the lives of Canadians
Flexible Hours: We trust you to manage your schedule and deliver results
Shape the Future: Join early, influence key product and cultural decisions, and help build something that matters
What to Expect in the Hiring Process
We value your time and aim to keep our process transparent and efficient. A real person reviews every application, and if there’s a potential fit, here’s what you can expect:
Recruiter Screening Interview (30 minutes)
A casual Teams call with one of our recruiters to learn more about you, your experience, and what you're looking for. We’ll also share details about the role, the team, and answer any questions you have
Technical Interview with Hiring Team (90 minutes)
A collaborative technical session with the hiring manager and team members. You’ll discuss your experience in depth and work through real-world scenarios together to demonstrate problem-solving and design thinking. This is also your chance to learn more about the technical vision and ask questions about our stack, processes, and expectations
Meet the Product Team (30 minutes)
A conversation focused on how we work cross-functionally and align on product goals. You’ll get insight into how engineering and product collaborate and have an opportunity to ask questions about roadmap and priorities
Leadership Interview (30 minutes)
A final discussion with our VP of Commercial Strategy & Product to talk about culture, vision, and how you’d contribute at a strategic level. We’ll share where the organization is headed and answer any questions about long-term impact and growth
Note: In some cases, we may include an additional technical interview to help finalize our decision.
We may involve the use of artificial intelligence (AI)-assisted tools as part of our recruitment process, including to help review and assess applications. These tools support — but do not replace — human judgment. Our hiring team makes all final decisions.
At Teladoc Health Canada we thrive on difference and individuality. Teladoc Health Canada is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for any stage of the recruitment process / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please reach out to us at RecruitmentAccessibilityRequestsCanada@teladochealth.com