Offered to you through Canada LifeOffered to you through Canada Life

Get guidance and expert medical opinions from leading specialists

Whether you need medical questions answered, a diagnosis double-checked, help deciding on a treatment plan, or guidance about a surgery, we can help. Teladoc Health Canada offers expert medical services to connect you with world-renowned specialists and other resources. Contact us today to make clear and informed medical decisions.

Sun Life Hero

Your plan includes extended family benefits! 

These services are available for you and your spouse, dependents, parents and parents-in-law.

Choose a service

Expert Medical Opinion

Guidance and support from internationally recognized experts.

Our leading experts span over 450 medical specialties and can provide you with a medical opinion on a wide range of conditions. Get deeper insight and guidance on: 

  • Making confident medical decisions with personalized answers to your questions

  • Getting an in-depth review of your diagnosis or treatment

  • Receiving a second opinion report that you may share with your provider

  • Deciding on the best treatment option to move forward with

Get peace of mind from experts who care. You can get answers and make a plan that works for you — all from the comfort of your home.

Welcome to Teladoc Health’s Expert Medical Opinion service.

Do you need your medical questions answered by a leading expert or your diagnosis double-checked? Whether you need help deciding on a treatment plan, guidance about the need for surgery, or anything in between, we can help.

Expert Medical Opinion is more than just a second opinion. It is a confidential process that complements the care you receive from your own physician by providing a second expert review, bringing greater certainty to your diagnosis and treatment plan.

Teladoc Health’s medical specialists perform an in-depth analysis of your medical data, including diagnostic imaging, test results, and pathology samples.

We provide a detailed expert summary of the findings, which we encourage you to share with your physician.

Next, your medical records will be collected, including imaging and pathology samples, where they will be re-reviewed and may be retested.

Then a specialist will conduct an in-depth review.

Once the review is complete, a doctor will compile an expert report and review it with you at your requested time, answering any outstanding questions.

With Teladoc Health’s Expert Medical Opinion service, you will have leading experts on your side, giving you peace of mind for your healthcare journey ahead.

Teladoc Health. Better health made possible.

  • Guidance and support from internationally recognized experts.

    Our leading experts span over 450 medical specialties and can provide you with a medical opinion on a wide range of conditions. Get deeper insight and guidance on: 

    • Making confident medical decisions with personalized answers to your questions

    • Getting an in-depth review of your diagnosis or treatment

    • Receiving a second opinion report that you may share with your provider

    • Deciding on the best treatment option to move forward with

    Get peace of mind from experts who care. You can get answers and make a plan that works for you — all from the comfort of your home.

    Welcome to Teladoc Health’s Expert Medical Opinion service.

    Do you need your medical questions answered by a leading expert or your diagnosis double-checked? Whether you need help deciding on a treatment plan, guidance about the need for surgery, or anything in between, we can help.

    Expert Medical Opinion is more than just a second opinion. It is a confidential process that complements the care you receive from your own physician by providing a second expert review, bringing greater certainty to your diagnosis and treatment plan.

    Teladoc Health’s medical specialists perform an in-depth analysis of your medical data, including diagnostic imaging, test results, and pathology samples.

    We provide a detailed expert summary of the findings, which we encourage you to share with your physician.

    Next, your medical records will be collected, including imaging and pathology samples, where they will be re-reviewed and may be retested.

    Then a specialist will conduct an in-depth review.

    Once the review is complete, a doctor will compile an expert report and review it with you at your requested time, answering any outstanding questions.

    With Teladoc Health’s Expert Medical Opinion service, you will have leading experts on your side, giving you peace of mind for your healthcare journey ahead.

    Teladoc Health. Better health made possible.

  • Convenient access to general physicians, specialists, and facilities across Canada. 

    Get help with locating a specialist within your preferred travel radius who meets your specific requirements.

    Welcome to Teladoc Health's Find a Doctor service.

    Are you looking for a trusted doctor in your area but not sure where to look?

    Having problems finding a specialist? Whether it's finding a new doctor or looking for a specialist, Teladoc Health can help.

    With Teladoc Health's Find a Doctor service, we can help make the difficult task of finding a family doctor or a specialist a little easier in geographic areas where physicians are accepting new patients.

    Our Find a Doctor service will provide you with a list of up to three physicians and the patient requirements.

    If you're looking for a specialist, we can often help provide you with wait times and the requirements to get a referral from your treating physician.

    With Teladoc Health's Find a Doctor service, finding a doctor or a specialist doesn't have to be so stressful, giving you peace of mind for your healthcare journey ahead.

    Teladoc Health. Better health made possible.

  • Locate specialist care outside of Canada. 

    Get help with locating specialists outside of Canada by accessing the Teladoc Health global database of expert physicians in more than 450 specialties and sub-specialties. When you seek assistance in finding a doctor, specialist, or facility outside of Canada, we search our full database of more than 50,000 experts.

    With this service, you get access to care information you might not find elsewhere, so you can find the right care for your specific needs.

    83% member satisfaction
  • Healthcare navigation and decision-making.

    Get help navigating the healthcare system with a personal navigator who will also connect you to information and resources in the care areas of your need.

    Get advice for:

    • Finding care and residency for elderly parents

    • Formulating questions to ask your physicians

    • Locating allied health professionals such as massage and physiotherapists

    • Locating group support

    • And more!

    When you're uncertain about your condition or struggling to navigate a path forward, we help by guiding you on the right path to wellness.

    Welcome to Teladoc Health’s Personal Health Navigator.

    When you don’t have time to search for answers to your questions about a diagnosis or treatment plan, your Personal Health Navigator can help.

    We provide a variety of information from registered healthcare professionals, including articles and community resources to support your medical needs.

    Personal Health Navigator is led by a team of Teladoc Health registered nurses who coach, support, and guide you on the right path to wellness, so you can navigate the healthcare system with confidence.

    If your questions can’t be answered during your intake call, we will research relevant resources and information to support you and provide you with a final summary.

    With Personal Health Navigator, we will help you locate clinics or professionals who can assist with your day-to-day health needs.

    Get on-demand information tailored to your medical needs with Personal Health Navigator today.

    Teladoc Health. Better health made possible.

  • Get the answers you need, when you need them.   

    Get personalized responses about diagnoses, treatment plans, medications or any other concerns from leading medical experts.

    Get the clarity you need about your health concerns, such as:

    • A recent diagnosis

    • Managing multiple medications

    • General questions

    • And more! 

    Spend less time searching the web for answers, and Ask the Expert for confidence and peace of mind.

    Image
  • Learn more about your mental health with guidance and support.

    Mental health can be hard to navigate. Let us help. Get an expert assessment and review of your mental health diagnosis.

    This service can help if you:

    • Haven't received a diagnosis and need support

    • Have a condition that isn't improving

    • Need clarity on your next steps

    • Haven't seen improvement from your current medication treatment

    • Are looking for support to navigate the mental health system

    Mental Health Navigator is a confidential, compassionate resource to guide to appropriate care, whether you're experiencing stress, anxiety, depression, or another mental health issue.

    Welcome to Teladoc Health’s Mental Health Navigator.

    A confidential and secure program providing expert mental health guidance that can make a real difference if you or a loved one are experiencing depression, anxiety, or other mental health concerns.

    If you feel like your current treatment isn’t working, we can help.

    Mental Health Navigator provides a thorough review of your existing condition and treatment plan, with recommendations for improvement from a psychiatrist or psychologist.

    It also offers guidance on how to navigate the mental healthcare system, including advice on treatment options to help you move forward with confidence.

    Depending on your needs, a navigator can connect you with relevant health resources, gather your mental health history, and, if needed, your medical history and supporting records.

    You will then meet with an expert psychiatrist or psychologist for an assessment by video. Your navigator will remain involved throughout the process, coordinating your expert review and supporting you with any questions.

    At the end of the process, you will receive a detailed, personalized report with recommendations on your best path forward, along with continued support to help you navigate the mental healthcare system. With your permission, this report can also be shared with your treating physician.

    With Mental Health Navigator, you can access support from the comfort of your home, and this service is provided at no cost to you.

    Whether you are not feeling like yourself, have not yet received a diagnosis, feel your current treatment is not improving your condition, or need clarity and reassurance about your next steps, Mental Health Navigator can help.

    Start your journey today.

    Teladoc Health. Better health made possible.

New specialty care programs

At Teladoc Health Canada, our mission is to empower all people everywhere to live their healthiest lives by transforming the healthcare experience. That is why we have launched three new specialty care programs which are now available at no extra cost. To access these programs, fill out the request form or call .

Your trusted partner.

We are committed to making clinical quality and convenient virtual care our top priority. That includes extending access to medical experts wherever you are, giving you the peace of mind you need to be confident in your care.

With Expert Medical Opinion:

78%

saw an enhanced diagnosis

68 %

saw enhanced treatment plans

With Mental Health Navigator:

75%

saw an enhanced diagnosis

83 %

saw enhanced treatment plans

Make confident health decisions

When you get started with Teladoc Health Canada, we get right to work to help you live your healthiest life possible.

1

Initiate 

Provide basic information by phone or web and get matched with a Member Advocate.

2

Intake 

Speak with your dedicated Member Advocate and provide your medical history.

3

Navigate 

The Member Advocate helps you navigate to the most appropriate expert service.

4

Resolve 

Receive a clear path forward to resolve your health concerns.